Refund Policy

NATCO is instituting a donation refund policy to ensure fair and transparent processing of requests for refund of donations as digital payments are becoming more frequent. NATCO expects that all donors will exercise due care and diligence while making donations. We also recognise that a donation may be made erroneously or donors may change their mind.

NATCO shall examine each request for refund of donation and endeavour to make the refund. We may seek further information / documents and the donor must co-operate in this regard.

However, NATCO is not obliged to make refunds and may, in its discretion, decline any requests for refund of donations, particularly if a tax exemption certificate has been issued.

If you would like your donation to be refunded, your request in writing or by email must reach us within 15 (fifteen) days from the date on which you made the donation i.e. the date on which you: